Let's dive into the options of support available for Gurucan creators.

๐Ÿ“šHELP CENTER

Help Center is available 24/7 on all pricing plans and provides detailed articles and videos to help you and explain the platform's features.

How-to or step-by-step articles are here to help with a variety of questions:

.....and a lot a lot more!๐Ÿ˜

๐ŸŒŸ New collection coming mid-September 2022๐ŸŒŸ

Troubleshooting articles will be released soon.
Articles are created based on Bug Reports from the last quarter.


๐Ÿชฒ BUG REPORT

Bug report is available on all pricing plans and here for you to submit tech issues that cannot be resolved with Help Center articles.

Bug Report is the most efficient way to deal with tech issues because it goes directly to the tech team. The form is created to avoid back and force communication and collect a detailed report on the subject.

You can find it here in the Help Center or in Chat.

Please note that tech issues or bugs should be related to Gurucan platform performance and features. 
We do not provide tech assistance to integrate Gurucan with third-party software and manage settings that are not on Gurucan side.

Here is an article on how to submit a Bug Report.


โŒEMAILโŒ

Email communication for support unavailabe on any pricing plan. Direct email support showed inefficiency since many emails landed in a Spam folder๐Ÿ˜ญ. We simply do not receive the requests in time, and it's regrettable.

That's why we replaced it with Bug Report.


๐Ÿ’ฌ INTERCOM WIDGET

Gurucan Support heroes will be happy to help you out via live chat on any pricing plan. You can check the usual reply time & working hours in the chat interface.

Starting from the Pro plan, you get Priority Support.

You can quickly get in touch with us via your admin panel:

And via Help Center:

The widget will tell you if we're available right now, when we'll be available again, and our usual reply time.

Can't see the widget for some reason?

Check if you have enabled AdBlockers in your browser - add our address to the exceptions, and the widget should be there.

If that doesn't help, please submit a Bug Report.

Help Center is always on the left side of your admin panel under "Help Center"

Caught a bug? Don't worry! Check the article below:


๐Ÿฆธ SUPPORT MANAGER.

Personal manager for White Label add-on. You will get a dedicated manager by choosing both Guru plan and the White Label add-on. The Gurucan team member will support and guide you in launching your white label mobile plan for iOS & Android.


๐Ÿ’กSUGGEST A FEATURE

The public roadmap is where you can make suggestions about future or exciting features. Here is the detailed article on how to submit a feature request.

Enjoy Gurucan!

USEFUL LINKS:๐Ÿš€

Don't have an account yet? Sign up & start a 14-day "Expert" Free Trial๐Ÿš€

New to Gurucan? Check out our Getting Started Collection๐Ÿฃ

Looking for answers to faq's? please refer to Gurucan Faq's๐Ÿ’ฌ

Looking to sell? Check how to accept Payments๐Ÿ’ฐ

Anything you related to a database? Please go to our CRM collection๐Ÿ“ฃ

Managing your IOS and Android devices? Please refer to Mobile App๐Ÿ“ฑ

Anything related to help topics? Please visit our Helpcenter๐Ÿšจ

SOCIAL MEDIA LINKS:๐ŸŒโ„ข

Check out our Website

Follow us on Instagram

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Subscribe to our official Youtube channel

WANT TO KNOW MORE?๐Ÿ”Ž

๐Ÿ‘‰ Sign up and Start your 14-day "Expert" free trial

๐Ÿ‘‰ Upload content and follow the checklist

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