Some students do not receive welcome emails for some reason.
What you should do first:
ask these students to check all the folders - spam, promotions, social, forums - emails can go there as well
try to confirm your email: go to the Users section and find your account email (it's the 1st one in the list, you are an owner)
Make it confirmed
Students who have not begun your course and do not have any study history can be deleted from the Users list and added again.
In order not to make these students wait for their credentials, you can send them manually
First, add them in this way
Why students may not receive letters
you have a trial period where the limit is 5 emails. Check out Gurucan pricing plans
there are some settings in your students' email accounts that send Gurucan emails to spam. Ask students to check it everytime they can't find emails
If nothing helped and student do not receive your welcome emails - contact our support team.
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