Sometimes things are getting broken. But no worries, we know how to fix them!

Something isn't working on the web version.

First, let's make sure that the browser isn't to blame.

1. Clear your browser's cache.

Google Chrome

Safari

2. Check if you have AdBlocker enabled. Sometimes it can cause issues, so let's disable it and have a try.

Google Chrome

Safari

3. If the issue is still there after clearing cache and disabling AdBlocker, there is one thing to try: check if the error appears on any other browser.

4. If it's a one browser issue, then make sure your browser is updated.

Google Chrome

Safari

5. Relaunch your browser.

If none of it helped or the error occurs on multiple browsers, it's time for Gurucan support help 🦹

Click on the button below and fill in the bug form. Your detailed description and screen recordings will help us a lot in fixing the error in the shortest terms.

Check screen recorder recommendations at the end of this article.

If something isn't working on the web version from your student's end, please give your student the same recommendations first.

Something isn't working on the mobile application.

Let's do a few quick actions that a solution most of the time.

  • check if your internet speed is ok

  • check if you have enough memory on your device

  • make sure your OS is updated to the latest version

  • reinstall your application

  • reload the device

If that didn't help, fill in the bug report:

If something isn't working on the mobile app from your student's end, please give your student the same recommendations first.


Screen Recorder Recommendations

For PC and laptop:

If you haven't for your favorite screen recorder yet, we recommend using Loom to record a screen. It has a free version.

For mobile:

iOS

  • Open the Settings

  • Go to Control Center

  • Click on Customize Controls

  • Add Screen Recording tab

Android

If you haven't got a screen recorder yet, we recommend AZ Screen Recorder.

That's it! I hope bugs won't visit you.


Here are some solutions if your students have issues:

What to do if students can't get access to a course or an offer?

My student does not receive letters. How to solve it?

Possible difficulties in entering your school that students may face and possible solutions.

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