Emails may not be delivered because of the following reasons:
1. Your school account does not have a verified phone number
IMPORTANT: this point applies only to those accounts in the trial period because after paying for the tariff, the restrictions are removed.
Now, without confirming your phone, you can send only 5 letters.
To verify your phone - go to My Account > General Information, fill in the Phone field, and click Save Changes.
Next, enter the code from SMS and Submit code. If you have any difficulties with the delivery of the code, click Resend the SMS. If nothing worked, write to our support team in the chat.
Now you can send about 100 letters. To remove the limit, you need to pay for your chosen tariff.
2. Incorrect email or unsubscribing user
Check the correctness of the user's email. If everything is correct, the user may have unsubscribed from your school's letters.
If the user did it by accident, write to our support team in the chat, we will unblock the user's email.
3. Empty letter
In email newsletters or marketing automation, emails may not be sent if they are empty. Be sure to add text or an image for a successful mailing.
Emails may end up in the spam folder depending on your students' mailbox settings, so it is important to check this folder to ensure the email did not end up there by mistake. You can ask your students to add your email address to the main folder to prevent this problem.