Chats are a great tool that will help you create a community at your school and receive your students' feedback. They are available via web-version and app. Let's see how you can manage them.
Creating a chat.
STEP 1: Go to the CRM tab.
STEP 2: Click on the Chats tab.
STEP 3: Click on Create chat at the bottom.
STEP 4: Enter a Chat title, choose an icon for your chat and select if you want it to be a free chat or a paid chat.
Let's find out about these types more.
Free chat is available for every student at your school. Your students will be able to enter it without any purchases, just having an account.
Paid chat is connected to the Offers. It will be accessible for the student only after the purchase is made. That's how you can connect chat to the Offer 👇🏻
Note: one chat can be connected to as many Offers as you want.You can add a chat from the Offers sections directly as well. Visit this article to find out how.
STEP 5: Click the "Create" button on the bottom.
The chat is created! Well done 👍🏻
Changing the settings of a chat.
To change the settings of the existed chat, enter it and click on its title at the top:
Once you've made the adjustments, don't forget to click on the Save button. There in the settings, you can Delete it as well.
Managing messages.
As the school owner, you can send messages to the chat to communicate with your students.
Note: you can attach photos, videos and audios to your message by clicking on the clip. Also, as the owner, you have a special opportunity to delete the chat messages by clicking on the sender's icon and the "delete" button in the right bottom corner.
Now you know everything about chats! Let's check them out from the students' perspective.
They will see the chats from the left side of their personal account via web-version or at the bottom menu via the app.
That's all. Happy chatting! 😉
Related articles: ways to contact your users
What are Gurucan chats and how to create them?
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How to send marketing automated campaigns using your own email provider?
How to configure Push notifications broadcast?
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